Secrets the travel industry doesn't want you to know
55 insider secrets that will change the way you travel
If you scratch beneath the travel industry's shiny surface, you'll find a world of surprising things you never knew to be true. From little-known ways to cut costs to the secret crevices of a cruise ship, we dig into the industry's underbelly and reveal the secrets travel officials have been keeping from you.
Top booking secrets
From how to get cheaper flights to Airbnb hacks, we bring you the top booking secrets to help you plan your trip.
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You can choose the price of your own hotel room
Travel discount site Priceline can help you save a mighty sum of cash on your next hotel. Most unique is their “Name Your Own Price” function, which allows you to state the money you’re willing to part with for a stay in a given hotel, and see if the property accepts it. The trick, says Money Saving Expert, is to start low and gradually raise your bid (you can do this once per day) until you bag the room. It’s likely the final offer will still be a steal.
Book excursions independent of your cruise liner
Some cruise liners (Regent Seven Seas Cruises, Viking Ocean Cruises) offer shore excursions as part of the upfront cost, but in some cases you'll pay an extra premium for any organised tours on land. The prices are usually inflated, so seek out independent operators in the destinations you'll be visiting, or do your own research and go it alone. Either way, make sure you're back on time – your tour savings won't be worth it if you're late back to the boat.
You should favour Airbnb ratings over reviews
Airbnb is two-way street and, as a guest, you'll have the chance to review your host and their property – but they'll have the chance to share their thoughts on you too. This means many guests are unlikely to be wholly honest in the review of their stay for fear of being slapped with a bad review in return. However, since ratings offer more anonymity, guests are more likely to be honest in this part of the feedback. Read the reviews, of course, but pay special attention to the ratings. Click here for more tips to find the best Airbnb properties.
Bogus listings have been known to exist on Airbnb
While most Airbnb stays run without a hitch, there have been some horror stories over the years. Fraudsters have operated on the site, and holidaymakers have been swindled by conmen hawking fake properties and who insist that money must change hands via bank transfers rather than via Airbnb's protected system. One such crook hoodwinked a traveller from Bath, who lost £4,000 on a fabricated Sicilian villa. Protect yourself by checking reviews and paying for your property on the platform.
Book with a foreign operator and you might save money
When booking a trip, remember you're not limited to a national operator – in fact, look further afield and you might even land a more attractive deal. Cruises run by American operators in particular tend to be cheaper, and you may also find more affordable rates on destinations such as Hawaii. But be aware of complicating factors such as the potential need for a US credit card and the lack of ATOL protection. The best advice is to shop around and weigh up the pros and cons. Find out more about booking with an international operator here.
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You'll get a better price if you clear your cookies
It’s no secret that businesses know more about us than they ever have. Cookies gather information each time we visit a travel booking site and sources including The Times report that companies will hike up the price of a package trip, hotel room or flight if they see you’ve viewed the product before. Though this fact is disputed by some major players in the industry (such as Opodo and Expedia), it can’t hurt to spring clean your cookies before you book that big trip.
Social media should be your first port of call
Before you get booking, follow travel brands such as hotels, airlines and comparison sites on social media. Often deals and discounts will be announced on Twitter and Instagram, and you may also hear about new properties, lucrative loyalty schemes and other insider info. The Expedia, Kayak and JetBlue Cheeps accounts are particularly good at tweeting deals. For more websites that'll save you money on your holiday, click here.
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Travel agents work on commission
Travel agents typically earn between 10 and 18 percent commission on each sale they make so, in theory, the more you're paying, the more your agent is earning. Of course, most agents have their clients' best interests at heart and aren't trying to rip you off – but it's worth remembering that they're not without their biases. The best approach is to do your own research before you go, and be switched on and savvy – that way you can have a genuinely useful exchange.
Booking sites may have hidden costs
While many assume they’ve bagged the best deal by snapping up their holiday on a booking site, an investigation by Money Saving Expert found otherwise. In many cases, the initial prices customers are drawn in by are not the ones they’ll pay in the end. Once at the checkout, travellers may well find previously undisclosed taxes and resort fees lumped on to the amount. This means comparing deals can be a confusing process and customers may be caught out if they don’t double check the final total before they pay.
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Brilliant money-saving secrets
From price glitches to savvy apps, we lift the lid on some top cost-cutting secrets.
Airlines sometimes experience pricing glitches and you could snap up a deal
Tuesday is the cheapest day to fly
Numerous travel experts have touted Tuesdays as the best time to fly on the cheap. Travel comparison company Momondo has confirmed this theory with its latest research, claiming that, for most destinations travelling on a Tuesday will cost you less (an average of 12 percent less if you're travelling within Europe). Flying in the evening will also bring costs down, and the sweet spot for booking is apparently 60 days before you travel.
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There's a way to avoid airlines' hefty baggage charges
Luggage fees can push up the price of your flight no end – but there are cheaper alternatives that can also be more convenient. Companies such as Send My Bag offer competitive rates for ferrying your luggage between destinations in Europe and beyond. You can get a quote for your delivery (and compare prices with your airline), then book online. Your bags will be collected from a location of your choice and shipped direct to your accommodation. Bags Ahead offers a similar service.
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You can use offline apps and save money on sat navs
Sat navs can add up to £100 to the cost of your rental car but opting for offline apps instead can save you a small fortune. You can download data for the destinations you're visiting from Google Maps in advance (you won't get traffic updates, but everything else should run as usual). MAPS.ME is another great option.
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"Split ticketing" might save you a fortune
Many savvy travellers will be au fait with "split ticketing" when it comes to train travel, but this approach can be applied to flying too. It could involve breaking up the journey to your final destination, or skipping on the return flight and booking it separately, or even from another convenient airport. Sites such as Skiplagged.com can help you find the most affordable routes.
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You'll be charged a premium on taxis if you're picked up at the airport
While you may be tempted to sink into the back of a cab as soon as you've plucked your bag from the carousel, you'll be charged a tidy sum to do so. Taxis are more expensive than public transport wherever you are but, knowing the whims of weary travellers, cab companies reportedly hike their prices up even further for an airport pickup. You may still wish to plump for a cab over a confusing public transport system, but it's worth being aware that you'll be paying extra for the convenience.
There are apps that will find the cheapest fare for you
Nifty apps such as Hopper and Airfare Watchdog go well beyond regular comparison sites and can help you score a great deal on flights. Hopper allows you to share where you’re travelling to and the window within which you wish to travel. The app will then monitor fares for as long as you'd like and tell you when to strike. Airfare Watchdog is very similar, although it keeps an eye on a specific journey and lets you know if the price drops.
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Group bookings for flights are sometimes more expensive
If you’re flying in a group, it may be cheaper to book plane tickets one at a time. Fare Compare's Rick Seaney told USA Today that, if there are only three tickets available at a lower price, and you're booking for four people, the entire group's tickets will be bumped up to the higher price. But, if you do each transaction separately, only one ticket will be more expensive and you can split the total between you. Consider, though, if the saving is worth the hassle of several different bookings.
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You'll pay more to exchange currency at the airport
Insider airport secrets
We've got the lowdown on the world's airports, from check-in through to baggage claim.
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Check-in last and your bag could be first onto the carousel
The "last in, first out" policy is a good thing here. If you're one of the final people in line to check-in, your bag should be one of the last on to the plane, and thus, the first off when you reach your destination. Keep an eye on that check-in line, but don't cut it too fine – a missed flight is certainly more inconvenient than a long wait at baggage reclaim.
Journey times may be exaggerated to make it seem as though flights are on time
Despite continued innovation in aviation, a study by watchdog Which? found that airlines' given journey times are longer than ever. This fact had led some experts to cry "schedule padding" – when airlines amplify journey times in order to grant themselves wiggle room and make delays less likely. Though it's a hotly denied claim, this would mean airlines could be saving bucket loads on payouts for late-running services (you're entitled to compensation for a delay of three hours or more).
Your fragile luggage sticker may well be missed
Baggage handlers must work extremely quickly and therefore your fragile stickers, however conspicuous you think they may be, could go unnoticed. It's far more sensible to pack any truly delicate or valuable items into your hand luggage. Find more secrets that only baggage handlers know here.
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You're owed compensation if your baggage is damaged or delayed
Passengers often don't take full advantage of the compensation they're owed. If your luggage is delayed, the airline is obliged to reimburse you for any essentials, such as toiletries and underwear (keep all your receipts). If your bag is lost or damaged, airlines should offer money towards repairing or replacing the contents. You'll need to fill out a Property Irregularity Report and get in touch with the relevant airline – the Citizens Advice Bureau has lots of useful information.
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Your left luggage might be sold off if you don’t claim it
If you don’t claim any luggage lost in transit, it may well be auctioned off to the highest bidder. At so-called “lost luggage auctions", mystery items are sold on to eager punters. Make sure you let the airline know your luggage is missing within 21 days, or others may well make a quick buck on your belongings.
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Always wash your hands after security
Airport security is stressful enough, but this stomach-turning secret will likely make the experience even less palatable. A recent report claimed that filthy security bins are likely to carry cold-causing viruses such as rhinovirus or adenovirus. The trays reportedly carry even more germs than airport toilets, which scientists found to be surprisingly clean. Carry a hand sanitiser in your hand luggage (less than 100ml, of course) and head straight for those sparkling toilets to wash your hands once you've made it through security.
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Airports are designed to make you part with your money
From strategically placed seating to that winding pathway through duty free, airports are carefully crafted with the intention of getting time-rich passengers to part with their cash. The window of time that travellers have between security and boarding is known to insiders as the "golden hour". According to some experts, faster moving security lines and streamlined check-in processes are as much about maximising the so-called "golden hour", as they are about safety and efficiency.
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...but you might not get the best deals at duty free
A recent study by comparison site Price Spy compared the prices of various electronic goods and cosmetics, and found that only 10 percent of products are cheaper in duty free than on various online outlets. The best advice is not to be sucked in by the promise of duty free – instead, do your own research and only purchase the item if you can't find it cheaper elsewhere.
You’re not legally obliged to show your boarding pass at airport shops
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Surprising flying secrets
From what really goes on in the cockpit to why the lights are dimmed for take-off, we share some surprising facts about travel at 40,000 feet.
Your pilot may take a nap during the flight
It’s true, but don’t be alarmed. The practice is known as “controlled rest” and it involves a pilot napping in 45-minute bursts to ensure they remain at their most alert. Of course, this is only done when there's a pair of pilots in the cockpit and when there are periods during which less work is required.
There’s a reason the lights are dimmed for take-off and landing
Ever wondered why the lights on a plane are turned down for take-off and landing? It’s actually for safety reasons. By dimming the lights, plane crew ensure that everyone’s eyes are adjusted to darkness. This means that, should there be a power outage, and an emergency situation ensued, passengers and crew would have already adapted to a change in light. This means they're able to act more calmly and effectively, and emergency signs are visible early on.
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Plane seats are getting smaller
Airlines are cramming ever more seats into their aircraft, and this means those seats are inevitably shrinking. Some Golden Age planes boasted a “seat pitch” (the distance between the back of your seat and the one in front) of 34 inches. Today, some long-haul aircraft have seat pitches of just 29 inches. The same goes for width – while most airlines had a seat width of around 20 inches some 30 years ago, today it’s more common to find a seat around 16 inches across. Learn more about other ways travel has changed in the last 100 years here.
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You’re much more likely to get sick on a flight
The last thing you want is to get sick on your holiday. But, according to numerous studies, planes are a breeding ground for all sorts of germs and some nasty microbes can survive for more than a week in an aeroplane’s nooks and crannies. Microbiologists found that the seat pockets, arm rests and tray table were among the dirtiest spots on board, with potential viruses ranging from the common cold to MRSA. You have the best chance of staying healthy if you wash your hands regularly, especially before eating.
You probably don’t want to use the free blankets
You might want to think twice before snuggling under that blanket you were given on the plane. One flight attendant confessed that those blankets aren’t always washed between flights. While planes are given a quick clean between journeys, during a fast turnover there’s not always time to wash or replace blankets. Given what we know about the germs lurking on planes, it’s probably best to bring your own.
You probably don’t want to drink the plane water either
It might be better to bring your own drinking water on board too. While it’s important to stay hydrated, some plane crew have reported that the water tank is not cleaned as often as you might hope. The Association of Flight Attendants-CWA has also expressed concerned about the regulation of the water on board.
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The back seats are the safest
While it’s well-known that flying is one of the safest ways to get from A to B, plane crashes can be calamitous. According to a report commissioned by the Civil Aviation Authority, if things take a turn for the worst, the rear seats are where you want to be. It found that passengers sitting in the plane’s back seats had a higher chance of survival due to a likely lesser impact (a measured force of 6G, compared to 12G at the front of the plane).
You’re owed money if your flight is delayed
Delays can be frustrating and tiresome, yet many people remain unaware that they’ve a right to compensation if they’ve experienced a significant hold up. In the UK, if you’re delayed for more than three hours, you could claim to up to £540. You’re also entitled to food and drink vouchers, and overnight accomodation if you can’t fly until the next day. Take photos and hold onto tickets and boarding passes. Each airline will have a different process for making claims so check the website. If your claim is rejected, contact the Civil Aviation Authority.
Pilots eat different meals from you
It turns out that pilots don't eat the same meals as you. Plane food is not always palatable but this is not a matter of taste. Co-pilots also eat different meals from one another, and from the cabin crew too. The reason for this is, if the main meals served were to cause food poisoning, at least one pilot needs to remain healthy enough to operate the plane.
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Cruising secrets you'll want to know
We reveal the secret spots you didn't know were on board, plus the best ways to land a top deal.
There’s a morgue on board
It may seem macabre, but it’s required that large cruise liners have a morgue on board. The morgue will sometimes hold deceased passengers for as long as a week, until the ship arrives at a large port, and ongoing arrangements can be made. On many liners, crew will be trained to deal with grieving family members, and the company will help the family make plans.
...and a jail too
Another secret is that many cruise liners will have a small onboard jail or brig. You have to do something pretty bad to be confined here but, over the years, passengers have been busted by onboard security for fighting, abusive behaviour and possession of drugs. The detainee will often be arrested at the next major port or even held in the prison until the end of the trip. Read about more strange things that have happened on cruise ships here.
Opt for no windows and you’ll make a saving
If you really want to save some cash on your cruise, opt for an “inside room”. The means a (usually small) cabin without windows and therefore, no natural light. But before plumping for this option, consider if it’s right for you. If you’re planning to spend ample time relaxing in this space, it may be worth parting with some extra pennies for those sea views. If it’s just somewhere to rest your head, it might be the perfect way to bring down costs.
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The ship may be on autopilot
While you might like to imagine that all hands are on deck for the duration of your cruise, that’s not necessarily the case. In fact, for most of the journey, the cruise ship will be computer operated – the captain usually takes more of a managerial role in the bridge. Don’t worry, though, there are still navigational experts present and there's much more human intervention during periods of bad weather or when entering and exiting ports.
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There might be a party below deck
After a long day, attentive cruise ship staff need somewhere to let their hair down – and purportedly, they do this in the staff quarters below deck. Insider sources have shared stories of cheap crew-only bars and raucous parties pumping long after passengers have retired to bed.
You’ll get a better shower in the spa than in your cabin
The ensuite bathrooms on a cruise ship are notoriously small, often lacking in adequate ventilation with a clingy shower curtain to boot. The spa facilities, however, are usually free to enter, and you’ll likely be granted indulgent products, fresh towels and robes, and plenty more room to manoeuvre.
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You’ll be left behind if you turn up late
Cruise ships run to a strict schedule, and if you don’t heed it, you could be left stranded. And unless you’re on an excursion organised by the liner, you’re fully responsible for your subsequent travel arrangements and the associated costs. Carry your important documents with you at all times and, if you're left behind, seek out a port agent (most liners will have one stationed in the visited ports) who will be able to assist you.
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Cancelling your cruise is expensive and complicated
It’s not easy or cheap to cancel a cruise, and policies vary greatly from liner to liner. It’s vital that you read the small print and organise travel insurance, in case you need to take this step. According to Cruise Critic, the longer the cruise, the more money you could lose. Added extras such as excursions may be dealt with separately, and some companies will require a written cancellation rather than a phone call.
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The crew hold the secrets to the best places to visit
While cruise liners will want you to book onto an organised excursion, the onboard staff are an often untapped source of local knowledge. They’ll know the low-key spots to sample local delicacies at a steal, and the side streets to slip down to escape the tourist throngs. Ask them for some pointers before disembarking and you might be surprised at what you find.
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It's worth submitting complaints
If you have a reasoned, substantiated complaint about your cruise, it's always worth contacting the company. Most cruise lines will be sympathetic to genuine issues their customers have experienced and give fair compensation. Often it'll be in the form of money-off vouchers, meaning you could make a significant saving on your next break.
Must-know hotel secrets
The things that hoteliers don't want you to know, from secret rooms to how to get a free upgrade.
Some hotels have secret rooms reserved for VIPs
Even if you think you’re staying in the best room your hotel has to offer, there may be some unlisted rooms reserved for the most high profile of guests. According to Bloomberg, it’s not uncommon for properties to hold back their most lavish suites in the case that a celebrity should make a booking. Bloomberg lists The Retreat at the Blue Lagoon in Iceland as one of the hotels keeping shtum about a particularly plush room.
The safe is not as secure as you'd hope
It’s always recommended that you keep your valuables in the safe, rather than lying about your hotel room but, according to some reports, they might not be as secure as you'd think. From codes that override guests' combinations to thieves using UV lights to check which numbers have been plugged, there are ways to crack a hotel's standard-issue safe. A lockable case stowed out of view may well be more secure.
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There’s a way to upgrade your hotel room at no extra cost
Always ask for a corner room, if you can. While you might not want to pay the price for the hotel’s best suite, corner rooms are usually a little more spacious than others, often with more windows and better views. Despite this, they may well be charged at the same rate as a basic room. There's no harm in asking.
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It's OK to complain
While you’ll get nowhere if you’re rude or abusive to hotel staff, a polite, eloquent complaint put in at the front desk can work wonders. Act immediately, decide your expectations before you approach anyone, be specific about the issue in hand, and be persistent if you think your needs are not being met. While you shouldn’t demand this immediately, if you’re getting nowhere, ask to speak to the manager.
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Your hotel booking isn't guaranteed
Since hotels experience inevitable “no shows”, many will overbook so they don’t lose out (much like airlines). The risk is, of course, calculated, and in most cases, there will be some absent guests, and everything will run without a hitch. In other cases, though, the front desk will end up with more visitors than they have capacity for. This isn’t always bad news for the guest, though, since you may well be upgraded or moved on to a more expensive hotel (transport included) for no extra cost.
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Your hotel room may not be as clean as you'd hope
When sinking into your hotel room bed after a long day’s exploring, you’d hope at the very least that it’s clean as a whistle. But a 2013 study by Check Safety First suggests that's not always the case. Televisions, tea-making facilities and mattresses were all found to be teeming with germs, even harbouring bacteria such as E. coli.
Bed bugs are more common than you’d like to think
Most holidaymakers would be horrified to find bed bugs in their hotel room but it turns out that they're not as rare as you might think. According to a study by the National Pest Management Association and the University of Kentucky, hotels are the third most common place for bed bugs to be found (second only to apartment blocks and family homes). Have a quick peek beneath the mattress and watch for little brown spots left behind by the bugs – if you notice anything, report it immediately.
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If you use a booking site, you may be given a worse room
While a third-party site may be a convenient and affordable way to book a hotel stay, some hoteliers have claimed that the quality of your room may suffer as a result. Since a guest has not booked direct, it’s assumed that they made their choice based on value, rather than loyalty to the brand or property. Hotels also have to pay commission to booking sites. Therefore, the best rooms are purportedly reserved for those who cut out the middle man. For tips on how to bag the best hotel room, read our guide here.
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It’s possible to get blacklisted
Most guests will cause little trouble for hoteliers but those who cannot behave could be put on a blacklist. Databases such as Guestscan allow hotel staff to record information about difficult patrons, from those who damage property to those who are abusive to staff. This data is then shared with other members of the hospitality industry.